This usage calculation distribution issue will not affect products' use/management or development. Product usage may not be split evenly between the licenses (one license may show overage, while another will show underutilized), while others may show the usage duplicated between the two. The usage calculated between the licenses on this page may not be clear. The license usage shown on the License page can be inaccurate and confusing when there is more than one of the same license type listed.įor Term or Master Licensed customers: On the Central License page, if there are 2 or more of the same license line items listed (for example, in the scenarios related to trial and purchased licenses together, current and future renewal licenses together, or Enterprise Dashboard master licenses) The duplicate line items can be ignored in the interim of the extra line items being removed automatically in the future.Įnterprise and Central Dashboards. These duplicates will not affect or alter usage billing or calculation, as Central will only report the usage for one line and not the total. The usage will show the same on each of the duplicated lines. Some customers may see two or more duplicate licenses for Windows Extended Support listed on their License page in Central Dashboard. Two or more copies of Windows Extended Support licenses displayed on the Central Dashboard License page Logging in directly to the Central Dashboard will allow the TAC dashboard to load in the interim of this being resolved, The page will show ‘No Results’ along with 0% in the detection header widget. Sophos Engineering are aware of an issue where Administrators for either the Partner (PDB) or Enterprise (EDB) Dashboards will not see their customer/sub-estates(CDB) ‘Threat Analysis Dashboard' (TAC) page load. Check the platform version of your endpoint to see if you can use the Sophos Connect client.Enterprise and Partner Dashboard administrators are not able to load a customer/sub-estates 'Threat Analysis Dashboard' You can establish IPsec and SSL VPN tunnels using the Sophos Connect client on some endpoint platforms and versions. Sophos Connect client: Compatibility with platforms scx configuration file that you provide to them. Alternatively, IPsec remote access users can import the. IPsec: You can use the provisioning file for IPsec remote access connections. ovpn configuration file from the user portal. pro provisioning file that you provide to them. SSL VPN: Users can import SSL VPN connections into the Sophos Connect client by double-clicking the. Import configuration and provisioning files It also supports the provisioning file, which you configure separately. ![]() ![]() Windows devices ( SophosConnect_x.x_(IPsec_and_SSLVPN).msi): It supports both IPsec and SSL VPN.macOS devices ( Sophos Connect_x.x_(IPsec).pkg): It supports only IPsec remote access VPN.You can share the following Sophos Connect client software files with users: To download the client, go to Remote access VPN > IPsec or SSL VPN and click Download client. Alternatively, you can download the client from the web admin console and share it with users. Users can download the Sophos Connect client from the user portal. To update to the latest version of the Sophos Connect client, go to Backup & Firmware > Pattern updates. Users can establish remote access IPsec and SSL VPN connections to your network using the Sophos Connect client. Your browser doesn’t support copying the link to the clipboard. It will remain unchanged in future help versions. Troubleshooting and FAQs for remote access VPNĪlways use the following when referencing this page.Import provisioning and configuration files.Install the Sophos Connect client through GPO.Import VPN provisioning file through GPO. ![]()
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